Terms of Use


Thank you for visiting woopa.com.sg. We have prepared the information below to ensure that your experience on our website is one you’ll want to repeat again and again. Woopa eMart provides this site as a service to its customers. Please review the following basic rules that govern your use of our site. Please note that your use of our site constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use this site. Although you may “bookmark” a particular portion of Woopa eMart and thereby bypass this agreement, your use of this site still binds you to the terms. Since Woopa eMart may revise this agreement at any time, you should visit this page periodically to review the terms of your use. Should you have any questions concerning any of our policies, please contact us.

For the purpose of clarity, Woopa eMart Shall be referred to as “the Company” hereinafter.


Our Delivery Policy is set out to explain to you, the customer, how we process your paid orders on our website.

The delivery of a completed and paid order consists of two parts:

Part 1: Your completion of all the mandatory fields for setting up an account to process your order; and

Part 2: Your submission of full payment for your order during the checkout.

Once full payment is received, we will process and deliver the order to you in the following ways:

For Tickets Sale

Defined as purchase of an attraction ticket. Included are ticket in physical or electronic form.

• By email (for electronic ticket): Within 24 hours, you will receive an email from us with the electronic ticket or redemption voucher attached.

• By registered mail (for physical ticket): Within 48 – 72 hours, you will receive an registered mail from us with your physical ticket.

For usage of tickets, please follow closely to the terms and conditions and/or instructions indicated on the ticket.

For Tours

Defined as purchase or reservation of a tour. Included are group booking, package tours, private tours and customised tours.

• By email: Within 48 – 72 hours, you will receive an email from us with the tour confirmation attached in a PDF file.


All shopping cart transactions will be completed in Singapore Dollars.


Delivery charges are displayed before you make the booking and you may select not to make your orders to avoid delivery charges. The Company does not assume any responsibility for the fault of the delivery company. We will attempt to redeliver but do not provide any guarantees for redelivery on time. If you provide an incorrect address, then you may have to pay excess fees to the delivery company for alteration of the address. You will be billed separately for payment.


For all confirmed orders, there is strictly no cancellation or amendment once payment is confirmed. Customer shall forfeit full payment in event of cancellation unless otherwise indicated by the Company.

If you have any questions regarding our delivery policy, please contact us at team@woopa.com.sg. We will respond within 48 hours.


Prices on Woopa eMart are subject to change without notice. We maintain the right to refuse or cancel orders at any time, including but not limited to orders that contain incorrect prices or product descriptions, orders that we believe the customer has violated applicable laws, and orders that we believe are harmful to Woopa eMart.